Expanding its after-sales services network, TEMSA added new service points in 2023 different countries, including Turkey, in 7.
TEMSA, which has rapidly expanded its vehicle park in Turkey and the world with the steps it has taken in recent years, continues to strengthen its competencies in the field of after-sales services. TEMSA, which is among the leading players in this field with its 65 different authorized service points in Turkey, continues its growth in this field with the new service points it has added.
In the past year, TEMSA After-Sales Services opened Mapar and Karsal services in Istanbul and Izmir in order to provide better quality service to its customers, and also opened the Öz İkizler service in Kocaeli, which currently serves the bus side, to serve Fuso Canter vehicles. integrated into the service network. In addition, it added 6 new service points in a total of 7 countries, including developed economies such as England, Belgium and Germany. Thus, TEMSA opened service points in 2023 different countries in 7.
"EACH ZAM“WE SIDE WITH OUR CUSTOMERS AT ANY TIME AND EVERY WAY”
TEMSA's achievements in the field of after-sales services and its road map for the future were discussed at the TEMSA Authorized Services Meeting held in Istanbul recently. "Each ZamAt the event, which was held with the theme of "We are together on every road" and attended by nearly 60 authorized TEMSA services all over Turkey, the 2024 strategies of the after-sales services business unit were also determined and shared with the participants. Speaking at the organization, TEMSA After-Sales Services Deputy General Manager Önder Göker said, “The most important element underlying TEMSA's success in recent years is its unity with its customers, dealers, suppliers and service. Presenting the TEMSA experience as a whole. 'Each ZamThis is the approach underlying our statement 'We Are Together Every Way'. Being a customer-oriented company cannot be explained only by offering the tools that customers demand from us to the right markets. The production and sale of these vehicles is actually the first leg of the value chain. But the chain doesn't end there. After-sales services are an indispensable element for the sustainability of this value and for the customer's trust in us. The point where we come into play is actually the point where the customer needs us the most. By being here with our customer, we are actually saying to him: 'We are the hardest zamWe are here even now, every moment zamWe are with you at every moment and in every way.' "Making the customer feel this and offering him this trust is the most important indicator of value-oriented thinking in today's world," he said.
WE WILL CONTINUE OUR STRONG AND SUSTAINABLE GROWTH
Reminding that TEMSA broke the export record in 2023, Önder Göker underlined that they strengthened their global footprint with the steps they took in the field of after-sales services and said, “In order to strengthen TEMSA's global brand value, we launched our International Call Center service with 27 different language options. We demonstrated the quality of TEMSA's After-Sales Services in Europe with the renewed TEMSA Roadside Assistance service. We continue our strong and sustainable growth with both the new service points we have acquired and our new projects and applications. "We will continue this growth in the coming period," he said.