JAECOO continues to optimize after-sales service continuously to enhance customer satisfaction. By improving the intelligent response system of the call center, JAECOO quickly solves any user problem, such as pre-sales consulting, troubleshooting or emergency assistance, and improves user experience.
JAECOO call center uses an advanced smart CRM system designed to provide a smarter and more technology-oriented service experience for every vehicle user. With features such as automatic recognition of customer information, keeping interaction records, and problem tracking, the call center can effectively and accurately respond to user needs and ensure that all users' problems are resolved in a timely manner. In addition, JAECOO attaches great importance to data security and data protection. The company strictly adheres to international data security standards such as GDPR and ISO/IEC 27001. In addition, the brand protects users' personal information and privacy, while ensuring that users enjoy services without worrying about information leakage.
JAECOO call center supports various processes including pre-sales consulting, after-sales service, technical support, order processing, customer follow-up and other service scenarios. JAECOO enables each user to reach a one-stop solution such as choosing the most suitable model, answering vehicle questions, after-sales troubleshooting and providing technical support. In addition, the call center also carries out order processing and customer support services, ensuring that each user's needs are met and answered quickly. Thus, the brand aims to provide comprehensive support by providing sensitive and effective services to vehicle users, and to create a perfect service experience by meeting the individual needs of each user while improving the driving experience.
JAECOO call center has an efficient operational management team that combines international management experience with local practice to provide the highest quality service. All customer service representatives undergo comprehensive training in product knowledge and service skills to ensure standardized service processes and streamlined procedures. With this professional team management and training system, JAECOO can provide precise and rapid service responses to each vehicle user, ensuring that every service meets user expectations and every communication is characterized by trust and care. In addition, the brand once again demonstrated its innovative side and service concept at the recent Shanghai Automobile Industry Expo. JAECOO will continue to strengthen service innovation, deepen customer relationships, and gain business owners' trust and support with more professional services in the future.
