Turkey's global technology brand Togg, serving in the field of mobility, is advancing in line with its plans in sales and after-sales structuring, just days before its first smart device, the T10X, is introduced to users. Choosing the direct sales model to be close to the user, Togg creates its entire organization to serve in a hybrid structure that blends digital and physical experience.
Opening experience centers in Istanbul, Ankara, Izmir, Adana and Bursa-Gemlik in the first place, Togg continues to open service and delivery points in Istanbul, Ankara, Bursa-Gemlik, Izmir, Adana, Samsun, Diyarbakir, Erzurum, Antalya and Kayseri. . Aiming to provide users with an uninterrupted end-to-end experience, Togg expands its service network with strong collaborations as well as its own service points. Collaborating with Bosch Car Service, one of the largest independent service chains in the world, with more than 150 thousand service centers in 16 countries, Togg will provide qualified service to its users from contracted Bosch Car Services as well as its own service centers.
“Comprehensive training for teams working in the field”
Within the scope of the cooperation, all maintenance and repair services will be offered to users at the latest standards. Togg smart device users will be able to benefit from all services offered by contracted services, including repair, service, maintenance and warranty services. Staff at the Bosch Car Service partner locations will receive extensive pre-training from Togg and will then be authorized to make repairs to high voltage, photovoltaic and safety systems, if necessary, with the help of Togg Technical Field Service. All repairs, warranty and proactive services will be performed only by authorized service providers.
“We aim to provide users with a more common, fast, effective and efficient experience”
Togg CEO M. Gürcan Karakaş stated that companies that are closer to the user are more successful in global competition and said:
“We also bring our smart devices directly to our users and organize the sales directly ourselves. While experiencing the excitement of introducing our first smart device, the T10X, to our users, we are rapidly completing our sales and after-sales work. We continue to open our fixed and mobile service points with 7 experience centers, 10 of which are fixed and 8 of which are mobile, in 18 regions of Turkey. While maintaining our own service investments, we also evaluate cooperation opportunities with independent service providers on a local and global scale. In this context, we are happy to start our cooperation with Bosch Car Services, a vehicle maintenance and repair service network that has started the electrification transformation, has high technical equipment and has established a widespread service network locally and globally. We believe that this cooperation, which will support our expansion in our country, will make a valuable contribution to users for a faster, more effective and efficient service experience. We believe that we will create value with Bosch Car Services, especially in terms of user focus, battery technologies and connected technologies. We aim to provide the best experience to our users with our flexible service network, mobile services and strong collaborations in this field.”
Bosch Automotive Spare Parts Turkey, Iran and Middle East Regional Director Arda Arslan also emphasized the importance of cooperation with Togg, reminding that Bosch Car Service is one of the world's largest brand-independent service networks with its expertise in vehicle repair, maintenance and warranty services for over 100 years. Stating that they aim to be the first independent service organization to serve electric cars in 2023 regions of Turkey in 7, Arslan said, "This cooperation with Togg will further improve our competence in our Bosch Car Service network in servicing electric vehicles."