Turkey's commercial vehicle brand Anadolu Isuzu has developed a special distance learning and technical support project for Authorized Services and Distributors. The first distance education study at Anadolu Isuzu Technology Center, which was implemented with the aim of providing fast, high quality and innovative after-sales service by using technology in the most effective way, was successfully carried out.
Anadolu Isuzu has successfully implemented the remote technical support and online training system it has developed specifically for the training of its distributors and Domestic Authorized Services in many different parts of the world. Using the latest and advanced facilities, Anadolu Isuzu Technology Center provides fast, quality and technological information and application support to distributors, service and customers.
Within the Technology Center, where an expert technical support team is constantly on duty, there is a studio where distance education is organized, video content about technical procedures is prepared and online education applications are made. An infrastructure with advanced camera systems, special sound and light arrangement and large screens was prepared in the online studio established for the trainings offered through Anadolu Isuzu Technology Center.
In the studio, where distance trainings are held for distributors and authorized services abroad, the necessary procedures are implemented instantly and interactively, thanks to live training events organized for distributors and technical services. Participants can directly participate in the trainings with their cameras and sound systems turned on, ask their questions instantly and follow the technical procedures very closely.
Anadolu Isuzu's expert technical support team, thanks to the technological equipment and software programs installed in the technology center, quickly identifies and solves the need by communicating with the technicians in the field. The infrastructure of the system also provides easy access and sharing to all necessary documents and procedures. Thus, the expert teams at the center provide qualified technical service support for the most accurate solution, while conveying detailed information to the technician at the vehicle.