Premium car manufacturer Lexus has added a new Lexus Experience Advisor services to make life easier for its users. Lexus, which stood out by using lexus.com.tr and WhatsApp chatbot channels, is now the first brand to use the Instagram direct message chatbot feature in Turkey.
In this way, those who want to learn about the Lexus brand will have instant access to the Lexus Experience Advisor with the Instagram application.
While Turkey ranks 39th in the world with over 6 million Instagram users, Lexus Turkey's Instagram chatbot channel makes it much easier to get information about the brand.
Lexus Instagram chatbot channel offers users 7/24 uninterrupted service and instant response. In this way, Lexus customers can instantly access the questions they are looking for about the brand, and enable communication with Lexus representatives via “Live Support” whenever they want.
Lexus, together with its technology partner Jetlink, added Instagram integration to its speech-based artificial intelligence platform, enabling Lexus Experience Advisor to be used in this channel as well.
Instagram users will be able to access Lexus privileges by sending a direct message to their “lexusturkiye” account. Lexus models, prices by chatting with this chatbot; They will be able to learn about services such as Lexus' after-sales privileges, technology, used Lexus and its campaigns.
Thanks to its artificial intelligence, Lexus Experience Advisor learns new information, does not forget any information, and thus takes the user experience further.