e-Government Login and e-Government Password Change: e-Government Login We have prepared this long news to provide information about e-Government Password Operations and e-Government Services… e-Government or eGovernmentmeans that the services provided by the state to the citizens are provided electronically. In this way, it is aimed to deliver state services to the citizens in the easiest and most effective way, in a quality, fast, uninterrupted and secure way. With the e-government understanding, which has started to replace the concept of bureaucratic and classical state, it is aimed for every institution and every individual to easily access information and communication technologies and state institutions and the services offered by institutions.

To login to e-Government CLICK HERE

What is the e-Government Gateway?

The e-Government Gateway is a website that provides access to public services from a single point. The purpose of Kapı is to provide public services to citizens, businesses and public institutions effectively and efficiently with information and communication technologies.

Services Provided by e-Government

As of June 2020, in the system that includes 660 public institutions and organizations; Criminal record inquiry, SSI retired-employee transactions, many transactions can be done over the Internet.

Inquiry of Lower-Upper Soy Information
Service Document
Criminal Record Certificate
Address Status Document
SGK Registration Certificate
Tax Debt inquiry
Traffic Ticket inquiry
Mobile Line Inquiry
Inquiry of Land Registry Information
Student certificate

How to Use the e-Government Gateway?

Authentication tools such as passwords, e-signatures or mobile signatures are required to access personal information or to access integrated electronic services that require security. You can get many integrated electronic services from the same address with a single authentication (password, e-signature, mobile signature, etc.).

In addition, when payment is required for some electronic services (such as taxes, fees, etc.) to be purchased through the e-Government Gateway, these payments can be made through the e-Government Gateway in a secure environment, thanks to the payment unit service.

What is Integrated Electronic Service?

Integrated electronic services are services that are integrated in the e-Government Gateway from electronic services provided by public institutions and can be accessed with a single authentication (password, electronic signature, mobile signature).

What is Authentication?

It is the verification that the people who want to benefit from the services are the people they suggest. Different tools can be used for authentication: Username and password, email and password, etc. e-Government Gateway uses ID number and password, e-signature, mobile signature, TC ID Card for authentication.

What are the E-Government Gateway's Conveniences?

e-Government Gateway; a single address to the public services provided electronically (www.turkiye.gov.tr) offers over access. It provides access to accurate and up-to-date information about public services provided by public institutions and organizations.

The sharing of information and documents between public institutions can also be provided through the services provided by the e-Government Gateway. Thanks to a single authentication at the e-Government Gateway, many services can be accessed without the need for a second authentication.

When payment is required for some electronic services (tax, fee, etc.) to be received through the e-Government Gateway, this process can be easily done through the Door, thanks to the payment unit service. The purpose of the e-Government Gateway is to provide public services to our citizens in a secure way with a single address and authentication systems such as passwords, electronic signatures and mobile signatures. Since electronic services provided through the e-Government Gateway, authentication tools such as private passwords, electronic signatures and mobile electronic signatures are used by our citizens, personal information is provided only to the relevant citizens through the e-Government Gateway.

The biggest benefit of the e-Government Gateway is to provide access to electronic services using a password or authentication tools such as e-signature and mobile signature, if any. With this aspect, e-Government Gateway is taken as an example by many other countries with its infrastructure.

Will Users with Disabilities benefit from the e-Government Gateway?

The e-Government Gateway has design features that enable disabled people to use easily. In the door design and developed electronic services, disabled people are also easily taken into consideration. Necessary studies are carried out to comply with usability and accessibility standards.

Will I pay a fee to benefit from Electronic Services?

If no tax, duties and fees are paid by public institutions for electronic services (e-services), you do not have to pay an extra fee for e-services to be received through the e-Government Gateway.

Where Can I Get the e-Government Password?

Submitting the password, personally, with the photo ID (ID card, identity card, passport and driver's license, attorney ID card, blue card, residence permit, judge and prosecutor ID cards, expired (valid) work permit card) with the TR ID number on it can be obtained from PTT Central directorates or authorized branches. In addition, a password can be obtained from PTT branches through the power of attorney or the guardianship document provided by the relevant judicial units.

The e-Government password can be obtained from Embassies and Consulates abroad. Detailed information on the subject can be obtained from the foreign representative offices.

However, if mobile signature, electronic signature or internet banking is used, a password can be created after logging into the e-Government Gateway with one of them. Introduction to the electronic identity card can be done with Türkiye.gov.t address and password can be created.

After logging in with the password, you are asked to change your password, in this case, you are asked to enter the password you receive from PTT and then to enter your new password (defined on the password change page), which will be determined by yourself and which has certain criteria. After completing these procedures, you can login to the system with your new password. Please read the warnings about the password on the screen carefully.

How Do I Use My Password?

To access electronic services, you need to login to the system with your TC ID number and the password you have received from PTT. In order to use services that require e-Signature or mobile signature, obtaining an e-Signature or m-signature may also be required depending on the service.

How Can I Change My Password?

For the first time, the user who logs in to the system with a password is automatically directed to the “Change Password” page for security reasons. Citizens logged in to the system after registration can change the password on the “My Password and Security Settings” page. In addition, citizens can perform the change of the password by getting a password again from PTT branches.

What to do if the password is forgotten, stolen or lost?

You can use the password renewal service for a new password in cases such as losing, forgetting or stolen the password. In order to use this application, you must have verified your mobile phone number or both your mobile phone number and e-mail at the e-Government Gateway from the contact information on your profile. If you do not do any of these operations, you must obtain a new password personally from PTT branches and Centers. For details of the password renewal service, you can get support from the e-Government Gateway Contact Center number 160.

If you have verified mobile phones and e-mails before, from the e-Government Gate Password and Security Settings section:

Only by purchasing a new password envelope from PTT branches
By entering the codes that will come to my mobile phone and e-mail address
By entering the code to my mobile phone

You can choose one of the password renewal methods by checking one of its options. With the option I forgot my password in the login field, you can renew your password and set a new password. The Republic of Turkey has attained the age of 15 E-Government Portal users and the blue card, users can benefit from this service password reset. However, foreign users cannot benefit from the password renewal service.

To use the password renewal service CLICK HERE

How to Verify Mobile Phone and Email?

When login with password; Click on the name section at the top. The "My Communication Options" section in the third row in the box that opens downwards is selected. If mobile phone and e-mail are not registered, mobile phone number and e-mail address are written in the relevant sections. If it is registered incorrectly, the record is deleted and the correct one is written and the update button is clicked. In the next screen, after completing the identity serial and sequence number, click “continue” button. Click on verify the mobile phone and email below the mobile phone and email address. The verification codes sent to the mobile phone and e-mail are written in the boxes and click "verify".

Can I Get a Password Online?

Password security is important because the services provided through the e-Government Gateway require a high level of security. For this reason, the passwords obtained from PTT are provided only with identification and personal application.

In case of forgetting the password, the password can be reset, but the new password is not sent online (sms / e-mail etc.). The new password can be determined by means of the verification code sent to the mobile phone that the user has defined in the e-Government Gateway profile or to both the mobile phone and his e-mail.

A person logging in via internet banking can create a password from the e-Government Gateway profile field.

Why is PTT Distributing Password?

All citizens of Turkey to provide services can be delivered to targeted e-Government Gateway password and access to the broadest possible group of citizens is of utmost importance to be easy.

PTT General Directorate serves this purpose as the institution with the most widespread distribution network throughout the country. As an institution that has the opportunity to reach all our citizens, password distribution is zamIt was decided to be carried out by PTT, which was also a public institution.

Face-to-face authentication is part of secure password applications at the e-Government Gateway. In terms of security, authentication is an obvious requirement and it is also important to prevent someone else getting these passwords for you.

In addition, PTT, which has the necessary experienced personnel and sufficient communication infrastructure with office and branch systems, offers similar services to many public institutions and private companies.

Who Can Get an e-Government Password?

has attained the age of 15 the Republic of Turkey citizens, blue card and photo ID to which the ID number on foreigners (birth certificate, marriage certificate, passports and driving licenses, lawyers identity card, a blue card, residence permit, judges and prosecutors identity cards, unexpired (current) work permit card) and they can obtain their e-Government gate passwords from PTT central directorates or authorized branches when they submit their application personally or through their attorney (there must be an indication that they are authorized to obtain an e-Government Password in power of attorney). In addition, individuals who have been appointed as guardians through a court order can obtain an e-Government Gate password through their guardians. It is not possible to obtain a password on behalf of others, except for these situations.

How Can I Revoke My Password?

The e-Government gate password can be canceled by applying personally from PTT directorates or authorized branches by presenting the photo ID with the TR ID number. In cases of proxy or guardianship, the rules applied to obtain a password also apply to cancellation of the password.

Is Password Paid?

When the password was first received, as a transaction cost by PTT 2 TL are charged. For any password to be obtained from PTT for any reason after the first password, 4 TL fee is paid.

There is no annual fee for the password. The fee paid for each password is for one time only. However, if the new password envelope is received from PTT instead of using the online password renewal service in case of forgetting and loss, this fee should be paid again.

This fee is not recorded as an income to the e-Government Gateway, but is collected by the PTT as the transaction cost.

Is there an annual usage fee for the password?

When the e-Government Gateway password is first received from PTT, 2 TL is charged as the transaction cost. After the first password, 4 TL fee is paid for each password to be taken from PTT for any reason. Except this transaction cost, there is no annual fee payment.

e-Government Questions and Answers

[ultimate-faqs include_category = 'e-government']

e-Government Login and e-Government Password Change